1. General Principles
1.1 ShopPoint aims to build long-term trust with its customers by maintaining clarity and fairness in all refund and return transactions.
1.2 All returns and refunds will be processed in compliance with applicable consumer protection laws.
1.3 This Policy applies to all purchases made directly from ShopPoint through our website or official mobile application.
2. Eligibility for Returns
2.1 A product is eligible for return if:
- It is unused, unworn, unwashed, and in original packaging.
- All original tags, labels, manuals, and accessories are intact.
- The return request is initiated within [Insert Days, e.g., 7 or 14 days] from the date of delivery.
2.2 Products not eligible for return include:
- Innerwear, lingerie, swimwear, and personal hygiene items (due to health and safety reasons).
- Customized, personalized, or made-to-order products.
- Items marked as Final Sale or Non-Returnable.
- Perishable goods or consumable products such as food, cosmetics, or skincare once opened.
3. Damaged, Defective, or Incorrect Items
3.1 If you receive a damaged, defective, or incorrect product, you must notify ShopPoint within 48 hours of delivery.
3.2 We may request photographic or video evidence to verify the condition of the product.
3.3 Once verified, ShopPoint will provide one of the following resolutions:
- Replacement of the defective item.
- Exchange for another item of equal value.
- Full refund to the original payment method.
3.4 ShopPoint reserves the right to decline a return if damage is caused by misuse, mishandling, or negligence on the part of the customer.
4. Return Process
4.1 To initiate a return, you must:
- Log in to your ShopPoint account.
- Navigate to My Orders and select the item you wish to return.
- Submit a return request with the reason for return.
4.2 Once approved, you will receive return instructions, including shipping labels or pickup schedules (depending on location).
4.3 The product must be securely packed and handed over to our authorized courier partner within the stipulated timeframe.
4.4 Failure to ship the product within the deadline may result in cancellation of the return request.
5. Refund Options
5.1 ShopPoint offers the following refund methods:
- Original Payment Method – Refunds will be credited back to your bank account, credit card, debit card, or digital wallet.
- ShopPoint Wallet / Store Credit – Refunds can be issued as store credit, which can be used for future purchases.
- Exchange – Instead of a monetary refund, you may choose to exchange the item for another product.
5.2 Refund timelines:
- Prepaid orders: Within 7–10 business days of product inspection.
- COD (Cash on Delivery) orders: Refunds will be processed via bank transfer after collecting bank details.
- Wallet/Store Credit refunds: Within 48–72 hours after approval.
6. Non-Refundable Situations
6.1 Refunds will not be issued in the following cases:
- Products returned in used, damaged, or altered condition.
- Returns initiated after the expiration of the return window.
- Products purchased during clearance or special “Final Sale” events.
- Products returned without original packaging, tags, or accessories.
7. Cancellations
7.1 Orders can be canceled before they are shipped.
7.2 Once an order is dispatched, it cannot be canceled. However, you may choose to initiate a return after delivery.
7.3 ShopPoint reserves the right to cancel any order due to pricing errors, inventory shortages, or suspected fraudulent activity. In such cases, customers will be fully refunded.
8. Exchange Policy
8.1 Customers may request an exchange instead of a refund, provided the desired item is available in stock.
8.2 Exchanges are subject to the same eligibility requirements as returns.
8.3 If the replacement item is priced higher, you must pay the difference. If lower, the balance may be refunded or issued as store credit.
9. International Orders
9.1 For international shipments, refund and return policies may differ depending on destination, shipping costs, and customs regulations.
9.2 International customers are responsible for return shipping fees, unless the return is due to ShopPoint’s error (damaged, defective, or incorrect product).
9.3 Customs duties, taxes, and shipping charges are non-refundable.
10. Refund Processing and Timeline
10.1 After receiving your returned product, ShopPoint will conduct a quality check.
10.2 Once the product passes inspection, refunds will be initiated within the stated timeframes.
10.3 Refund timelines may vary based on banks, card issuers, or payment gateways. ShopPoint is not liable for delays caused by third-party payment processors.